How Jet Airways treat its customers
My in-laws were travelling from Delhi to Singapore on 7 th August 2017. My father in law is 68 years old and both in laws were travelling outside India very first time. They had valid entry visa to Singapore. They reached the airport on schedule but Jet Airways denied to issue the boarding pass to them, stating that there they are not having return ticket as marked in the visa. I am based in Singapore and my in laws were travelling on my invite. First I tried to talk to the person at the boarding pass issuing deck but he denied to talk to me. Then I called customer care of Jet Airways, the lady at the customer care asked me to take Jet airways agent at boarding pass counter on conference line. After a lot of effort finally the guy came in conference call. The customer care agent told on the call that there is no such restriction for Singapore travel regarding “must have return ticket”, but still the person didn’t obelize. She kept on stating that to the person and even b...